Terms and Conditions
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING OUR SERVICES.
Acceptance of Terms of Use
I. Introduction
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This document, together with all other documents to which it refers, represents what we will generically refer to as "Terms and Conditions" or "Terms," i.e., the rules that will govern the relationship between us, as a web platform, and you, as a customer who decides to purchase a service from our website.
1. Who are we?
Below you will find our identification details:
Company Name LEVI GEORGE PERSOANÄ‚ FIZICÄ‚ AUTORIZATÄ‚
Registered Address Str. Viilor nr. 28A, Sat Dezmir, Com. Apahida, jud. Cluj
Trade Register Number F12/1923/2023
Unique Identification Code 48677577
Intra-EU VAT Code RO52470765
E-mail george.gletek@gmail.com
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In addition to the official company name above, you can also find us doing business under the name "GLEtek" – throughout this document, we will refer to ourselves as "GLEtek." We are a company that offers personalized IT configuration, design, consulting, and support services through the website https://www.gletek.com. We also own all media profiles/pages associated with this brand, including, but not limited to, Facebook, Instagram, YouTube, etc.
Accessing the website (hereinafter referred to as the Platform) implies unconditional acceptance of the Terms and Conditions detailed below. If you do not accept these Terms, we will not be able to enter into a contract with you, meaning we will not be able to provide you with the services you request, including responding to any inquiries you may have.
2. Who are you?
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You are a person who comes to the Platform in search of a service that we can offer you. At this point, you are a User of the Site. When you place an order with us on the Site, and we begin the necessary steps to fulfill it, you will become a Customer, as you will enter into a contractual relationship with us (through a contract entered into at a distance, i.e., by electronic means).
II. General Aspects
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This document sets out the terms and conditions applicable to the relationship between the Company and each Customer who uses the Platform for the purpose of, during, or after placing an Order.
Aspects regarding confidentiality and the processing of personal data related to the use, in any form, of the Platform are governed by the privacy policy/information note ("Privacy Policy"), which supplements these Terms and Conditions. Please read the Privacy Policy available on our website in its entirety.
Use of the Platform implies the express acceptance by any Customer of these terms and conditions and the Privacy Policy, as well as other documents that have been indicated throughout these Terms.
We reserve the right to modify the Terms at any time, and the updated form will be accessible to Customers on the Platform in the "Terms and Conditions" section. The relationship between GLEtek and the User/Customer will be governed by the form at the time of accessing the Site or placing the Order.
The Order you place with us on the Site will only be considered accepted when we confirm this. Using the contact form available for each service, you can request a personalized offer based on your needs.
1. Access to the Platform for the purpose of placing an Order is permitted to any potential Customer who acts with a legitimate purpose and who intends to purchase one or more services from us, in compliance with these terms and conditions.
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2. By Customer we mean a legal or natural person who is: (a) at least 18 years old, in the case of natural persons, or (b) legally registered, in the case of legal persons.
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3. Abusive use of the Platform is strictly prohibited. Abusive use includes any use of the Platform in a manner that contravenes fair commercial practices, applicable law, or in any other way that could cause harm to us or our affiliates/partners in any way (by "affiliates" we mean persons in the same group to which we belong, and "partners" means persons with whom we have a collaborative relationship).
4. By using the Platform and, where applicable, placing an Order, you accept and agree to the form of remote communication (e-mail or telephone) through which we conduct our operations.
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5. We will make every reasonable effort to ensure the accuracy of the information presented on the Platform.
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6. If any details regarding the services have been incorrectly displayed on the Platform for any reason and you have placed an Order, we will inform you by email or other agreed means of communication as soon as possible about such an error.
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7. After submitting your Order or requesting a personalized offer through the Platform, we will contact you to discuss further details, depending on your needs. The Order will only be considered accepted once we contact you (either by email, phone, or other agreed means).
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8. GLEtek offers configuration and design services, provided in the form of a project, with prices and deadlines agreed upon with the Beneficiary. GLEtek also provides, at the request of the Beneficiary, consulting and technical support services, which are provided on an hourly basis, based on the actual time worked and charged according to the agreed price list. In the latter case, a minimum of 1 hour of consulting can be purchased. A pre-determined number of hours of consulting/technical support can also be purchased, which can be used for a maximum period of 1 year from the date of purchase.
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9. For justified reasons, which will be indicated to you, we reserve the right to modify an Order that has already been confirmed. In such a situation, we will immediately notify you of the change, and you will be able to accept or refuse the modification of the Order. If you refuse, the Order shall be deemed canceled, and the parties shall be restored to their position prior to the issuance of the Order (including through the reimbursement by us of any amounts collected, if applicable) and without any liability to you.
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10. The Order is accepted and the Contract is considered concluded between us and you when you receive an express confirmation to that effect or when we begin to provide the services.
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11. Please note that this document (together with all other documents to which we refer) and any other subsequent agreements between us and you regarding the Order, whether made in writing, electronically or on physical media, form part of the Contract.
12. You can contact us at george.gletek@gmail.com or via the form in the "Contact" section of the Platform for any questions or issues regarding your Order, including to identify and correct any errors that occur when entering data. As a result of technical developments of the Platform, you may also have other methods of communicating with us (such as online chat, communication from your Customer account, social networks, etc.), which we will bring to your attention. However, if you do not inform us of these issues before we send the email or start providing the services, these changes can only be made in exceptional cases, which do not involve a disproportionate effort on our part and which are legally permissible.
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13. Please note that only the official communication channels we indicate will be taken into consideration when dealing with your request. Therefore, if you have decided to contact us in any other way, this will not be officially taken into consideration, but we will make every effort to respond to you in a timely manner, depending on our availability.
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III. Orders
1. You can place an Order or request a quote using the contact form available on the Platform for each individual service, or you can contact us by email at: george.gletek@gmail.com or by phone at: +40750459488. Orders can be placed without creating a user account.
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2. Orders or any other requests for quotes can be placed at any time, but as a rule, they will only be processed on working days (Monday-Friday). Any Order placed on a Saturday, Sunday, or any day declared a public holiday by law will be processed on the next working day.
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3. We reserve the right to validate Orders before fulfilling them and will contact you by phone, email, or other available methods, and you expressly agree to this right of ours.
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4. We continuously monitor and check emails and requests received through the contact form available on the Platform and make every effort to respond to all requests in a timely manner. However, if you have placed an Order or request via the Platform and have not received a response within 3 business days, please contact us by phone. Please also contact us by phone if you need assistance in resolving an urgent issue.
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5. After receiving your Order or request, we will contact you and schedule a meeting to discuss your needs, the specifics of the project you wish to implement, or any other relevant aspects. We will then provide you with a personalized price quote for our services, and you can decide whether or not to accept our offer. The order will be considered complete once you have paid the full price for our services using one of our accepted payment methods, namely credit/debit card (via the Stripe payment processor) or bank transfer.
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6. If it is or will be available and you choose to pay by bank transfer/payment order/internet banking, the payment will be considered received by us at the time of the actual credit of our account indicated on the quote/invoice. Please note that it may take up to 7 days from the time you make the payment for the payment to be actually identified in our account, during which the Payment is not considered complete. Also, please note that we will not consider a Payment to have been made if you send us a copy/proof of the payment order by email until the transferred amount has actually been credited to our account.
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7. By completing and submitting the contact form, you agree that we may contact you by any available means, including automated calling systems, with or without human intervention, fax, or email, in any situation where it is necessary to contact you to complete and process your Order. Failure to respond to our requests through one of the communication methods available on the Platform may result in the invalidation of the Order and our inability to provide the service.
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8. We may cancel an Order placed by you, with simultaneous or subsequent notification, and without such cancellation entailing any liability on our part towards you, in the following cases:
a) the bank that issued your card does not accept the Transaction, in the case of online payment;
b) our payment processor does not validate or invalidates the Transaction (e.g., either because there are insufficient funds or for other reasons, according to the payment processor's policies), in the case of online payment;
c) the Payment is not completed within the period indicated on the proforma invoice, in the case of payment by bank transfer/internet banking;
d) the data you provide us by email or when accessing the Platform is incomplete or incorrect;
e) you do not confirm the Order when we contact you for this purpose;
f) we reasonably believe that by accessing the Platform and placing the Order you are pursuing an unlawful purpose or one that may cause any harm to us, our affiliates or partners;
g) you do not respond to our request when we contact you for this purpose;
h) any of the terms and conditions in this document have not been strictly complied with.
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9. To the extent that we are unable to complete the order due to your lack of response, you shall bear full responsibility for the project, and no refunds will be possible.
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IV. Prices
1. The price of the services communicated to the Customer are expressed in USD, GBP, EUR, or RON and may or may not include VAT in accordance with the legislation in force. The valid prices are those communicated to the Customer at the time of confirmation of the Order. Prices vary depending on the service chosen and its complexity.
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2. Separate from the price of the services offered, if applicable, the Customer shall pay the fee for any licenses or equipment necessary for us to provide the services.
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3. We will issue you an invoice for the services purchased/delivered/provided, and you are required to provide us with all the information necessary under applicable law for us to issue the invoice—please pay close attention when sending us this data, as we will not be able to change the data in the issued pro forma/tax invoices. In the case of payment by bank transfer, where possible, we will initially issue a proforma invoice, and once our account has been credited with the amount stated on this invoice, we will proceed to issue the tax invoice. If you do not transfer the money within 2 calendar days, we have the right to cancel the Order and, if you wish, you will have to place a new Order, in which case the prices may differ.
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4. As a general rule, we will send you the invoice for the Order in electronic format, by email, which we encourage you to check regularly (it is also possible that our messages may end up in your SPAM folder, so please check there as well).
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5. In accordance with Romanian law, when we accept payment by credit/debit card, we will not request additional charges.
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6. In the case of online payments, we are not and cannot be held responsible for any other costs incurred by you in addition to the price of the service purchased, including, but not limited to, bank transfer or currency conversion fees applied by the bank issuing the Customer's card, if the currency of the card differs from the currency in which the sale is made.
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7. You are fully responsible for any payment made in error or mistake. In such cases, we will not refund any money already paid, as you are solely responsible for these payments.
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8. For services that will be provided on an ongoing basis, we will have the option of recurring payment. This option can be canceled at any time by sending an email to the address indicated in this document.
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V. Provision of Services and Delivery of Services
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1. Given the specific nature of the services, they are mainly provided in an electronic format. As an exception, to the extent that our physical presence is also necessary, this aspect will be determined in an initial meeting, and the price of the services will include any physical travel to the location. If physical presence is becomes necessary during the execution of the services, an additional price will be charged, which will be agreed upon by the parties.
2. Thus, the services will be provided in an electronic format, after you have provided us with all the necessary information and after you have given us access to your systems. If we need additional information, we will contact you as soon as possible. The services will be provided after full payment has been made. Please check your email inbox and SPAM/others/promotions/updates folders regularly, depending on the type of email you have.
3. GLEtek commits to provide the services as agreed and accepted by the parties, within the term initially agreed with the Customer, depending on our availability, which will be communicated at the time of acceptance of the Order. This initial term may be subject to change, depending on the complexity of the project or for reasons beyond our control.
4. If, during the provision of services, GLEtek finds that there are issues/problems that may affect the manner in which the services are provided and which were not initially considered, we undertake to inform you of all such situations and, to the extent that you wish, to remedy these situations at an additional cost. If you do not accept this additional cost and, as a result, we consider that we cannot fulfill our obligations as assumed, we reserve the right to cancel any Order placed, without the obligation to refund any money already paid. In this case, the project will be delivered to the Customer in its current state.
5. The terms and conditions applicable to the Order will be communicated to you before the Order is completed. If applicable, we will inform you of the available delivery methods and you will be able to choose one of these methods before completing the Order.
6. We reserve the right to delay or cancel any provision of the services ordered if it cannot be honored for reasons beyond our control, including but not limited to: force majeure events, wars, acts of terrorism, protests, riots, civil unrest, fires, explosions, floods, epidemics, pandemics, strikes, etc.
7. Please note that you are solely responsible for the information and data you submit.
8. GLEtek shall not be liable for any direct or indirect damage resulting from your failure to provide us with the necessary access, failure to communicate all data to us, failure to provide it on time, or if the data transmitted is incorrect, incomplete, or violates legal provisions or the rights of third parties.
VI. Right to withdrawal, Order cancellation, and Returns
1. Our products are services which, once provided, do not allow for the refund of the amounts paid. The provision of services means any action initiated by GLEtek toward the delivery of the final product. Thus, GLEtek is not obliged to refund any money once it has started to perform the services.
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2. In exceptional cases, we may decide, at our sole discretion, to refund certain amounts (in full or in part) depending on specific circumstances, in accordance with our commercial policy, but this does not entail any liability or obligation on our part to do so on a regular basis. An example of this is the inability to provide or complete the services, as determined during the course of the contract. However, even if we decide to refund certain amounts of money to you, please note that the payment processor may withhold certain transfer fees/charges that are beyond our control. This refund will take place within a maximum of 30 days from the date on which we decided to refund the amount of money to you, to the account from which you made the payment.
3. The order can only be canceled if the service has not been provided, as indicated above. For services provided online instantly, the order cannot be canceled, except under the conditions indicated in the previous article.
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4. In situations where the provisioning of the service has not been started due to a lack of necessary information or access from the customer, and the customer does not provide them within a reasonable time, the option to refund the amount paid will remain at our discretion. If the delay is significant and attributable exclusively to the customer, a refund will not be possible.
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5. In exceptional cases where order cancellation and refunds are not possible, we may offer discounts on future orders, subject to the Client providing justified reasons.
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6. In any case of order cancellation, in accordance with these clauses, GLEtek undertakes to deliver the project in its current state.
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7. GLEtek reserves the right to terminate its collaboration with any client at any time, without being obligated to provide any justification or explanation and without any further obligation of compensation. Any recurring payments will be automatically stopped on the date of termination.
VII. Intellectual Property
1. Trade names, trademarks, copyrights, and any other intellectual property rights registered or pending registration relating to products or services owned or used by GLEtek are and will remain the exclusive property of GLEtek or, as the case may be, its licensors. The Customer shall have no rights or claims in relation to them.
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2. The user/customer undertakes not to use in their activity any sign or name similar or identical to the trademarks, trade names of the company's products/services, whether as part of a name or in any other way.
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3. All information available on the Platform (including, but not limited to, static or dynamic images, text, logos, symbols, commercial representations, videos, etc.) that can be viewed or accessed in any way through the use of electronic equipment, the content of emails sent to the User/Customer by the Provider, any information communicated to the User/Customer (including, but not limited to, data relating to the company, its activity, etc.) by any means by a representative of the company are and remain the exclusive property of the company, which reserves all rights (such as through licenses for use and/or publication, exclusive/non-exclusive, limited/unlimited in time, etc.). The User/Customer may copy, transfer, and/or use such data only for personal purposes or outside of a professional activity and only if it does not conflict with these terms and conditions.
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4. Any other use of the content available on the website/platform for purposes other than those permitted by this agreement or in the accompanying terms of use, if any, is expressly prohibited.
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VIII. GLEtek's liability
1. We are not responsible for the accuracy of the information you provide to us, nor for any problems in your system or network to which you give us access in order to provide the agreed services. We will make every effort to identify at the appropriate time all the information we need to deliver the requested services, but we cannot be responsible for the information and documents you provide to us. Furthermore, the Customer is solely responsible for the content of the documents they send us for the provisioning of services, including with regard to any violations of third-party rights. At the same time, the Customer is solely responsible for the passwords they provide us, including for establishing and maintaining an adequate level of complexity and security for them.
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2. We are not liable for any damage caused by any technical malfunctions of the Platform (e.g., inability to access any link on the platform).
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3. GLEtek will provide the services with diligence, as agreed, but will not be liable for any damage caused to the network/system to which it will have access during the term of the contract. GLEtek is not liable for security incidents (including unauthorized access, loss, or disclosure of data) or for the Customer's choice, use, or storage of weak passwords or failure to comply with good security practices. The Customer is solely responsible for establishing and maintaining secure passwords and protecting their confidentiality.
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4. If problems/situations are identified that require the provisioning of additional services, at an additional cost, which the Customer does not accept, GLEtek shall not be liable for any present or future malfunction of the network/system. Given the nature of the activities carried out, GLEtek cannot offer any guarantee for the services provided.
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IX. Customer Liability
1. The User/Customer is prohibited from using the platform:
• in any way that violates any local, national, or other laws or regulations or any order of a court in any relevant jurisdiction;
• for any purpose not permitted by these Terms;
• in any way that violates the rights of any person or entity, including copyright, trademark, or other intellectual property rights or other private or contractual rights;
• to distribute advertisements of any kind or otherwise communicate any false or misleading material or message of any kind, including with respect to competitors, potential competitors, etc.;
• in any way that intentionally or unintentionally harasses, threatens, or intimidates any other User or visitor;
• by posting photos or images of another person without their permission (and if they are a minor, the permission of the minor's legal guardian);
• by introducing any malware, virus, or other harmful software that damages or interferes with the operation of the products offered, including, but not limited to, cancel-bots, denial of service attacks, time bombs, worms, Trojan horses, viruses, or any other malicious software or hardware;
• for commercial purposes other than those expressly permitted in these Terms;
• to gain unauthorized access to the services, the server on which any products are stored, or any server, computer, or database connected to the products;
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2. We are not liable for any damages caused to you as a User or Customer or any third party as a result of fulfilling of any of our obligations under the Order, nor for damages resulting from the improper use of the services delivered. To the extent that the limitation of liability as set out above is not possible under applicable law, we shall be liable up to the extent of the value of the products or services that were the subject of the order.
3. The Customer undertakes to fully indemnify, defend and exonerate GLEtek, its employees, representatives or any other collaborators against any claims, damages, losses, costs (including attorneys' fees) and other expenses, direct or indirect, resulting from or related to:
(a) the Customer's breach of these terms;
(b) any claim that the materials transmitted or provided by the Customer to GLEtek or through the Services infringe or violate any copyrights, patents, trademarks, trade secrets, or other intellectual property rights or rights of other third parties;
(c) the Client's activities in connection with the GLEtek Services or other services to which they refer or are related; and/or
(d) the Client's negligence or intentional conduct.
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X. Complaints and claims
1. You can contact us at george.gletek@gmail.com or via the form available in the "Contact" section of the platform for any questions or issues you may have regarding the services, including to identify and correct any errors that occur when entering data. As a result of technical developments of the platform, you may also have other methods of communicating with us (such as online chat, communication from your user account, social networks, etc.), which we will inform you about. However, if you do not inform us of these issues prior to confirming your order or commencing the provisioning of services, these changes can only be made in exceptional cases, which do not involve a disproportionate effort on our part and which are legally valid.
2. We will resolve any complaints received in this manner within 30 (thirty) calendar days of receipt.
XI. Force majeure
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1. Neither the company nor the customer shall be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event as defined by the Romanian Civil Code.
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2. If, within 15 (fifteen) days from the date of the force majeure event, the event does not cease, either party shall have the right to notify the other party of the termination of the Contract by operation of law, without either party being entitled to claim damages from the other.
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XII. Governing law
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1. This document is a legal contract accepted remotely, by checking the respective box, and is subject to Romanian law.
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2. We will aim to resolve any disputes or misunderstandings that may arise amicably. To the extent that an amicable resolution is not possible, disputes will be settled by the competent Romanian courts in accordance with the law.
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XIII. Changes to this document
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We may amend this document from time to time and will decide on the best way to notify customers/users (pop-up, push notification, email, etc.), but we recommend that you visit this page to read the latest version.
Last modified: 10-07-2025